We’re Hiring: Burn Survivor Program Coordinator

We’re Hiring: Burn Survivor Program Coordinator

The Burn Institute mission is to educate and inspire communities to reduce burn injuries and empower those affected by burn trauma.  As a team, we bridge the efforts between fire and burn prevention awareness in our community and support services for burn survivors. If you are interested in stewarding opportunities for burn survivors and their loved ones so that they may thrive in their environment, this is a role for you!

 About this Position

The Burn Institute is seeking a motivated and energetic individual who wants to work with supportive colleagues doing fulfilling work for burn survivors of San Diego and Imperial Counties. This position is an integral member of the burn survivor services team in delivering compassionate and impactful services.

The Burn Survivor Program Coordinator (BSPC) is responsible for the successful planning and implementation of various burn survivor events in both San Diego and Imperial Counties. With guidance from Director of Burn Survivor Services, the BSPC will secure venues, vendors, and services needed for burn survivor-centric meet-ups, conferences and events to include camps and retreats. This position will perform outreach efforts to our community of local burn survivors and lead program volunteers. The BSPC is expected to represent our organization professionally with empathy and respect to our survivors and community at large.

Qualifications, Skills and Abilities

  • Bachelor’s degree and previous nonprofit experience a plus
  • Experience in event planning a plus
  • Proficiency in Microsoft 365, and be trainable in Salesforce and mass-texting applications
  • Accurately track expenses, reservations, and the participation of our program recipients
  • Excellent organizational skills with attention to details and ability to work with timelines, meet deadlines and work on various projects simultaneously
  • Be culturally sensitive and trauma informed when interacting with burn survivors, volunteers, and community
  • Excellent teamwork skills, relationship building skills and natural customer service
  • Strong ability to work independently and effectively communicate with colleagues, clients, board members and the public
  • Bilingual (English/Spanish, speaking/writing) desired


70% Organize and perform logistics of survivor activities, including but not limited to retreats, meet-ups, special events and week-long summer camp.

  • Reporting to the Director of Burn Survivor Services, identify and carry out needs for each program and/or event
  • Create, plan, and implement events and activities as instructed
  • Research and identify vendors and partners necessary to implement programs/events
  • Work with Administrative Coordinator on securing volunteers for each program/event
  • Be the point of contact for logistical details during programs/events
  • Maintain accurate tracking of expenses for each activity/event and keep digital receipts
  • Provide “customer service” for participants leading up to and during programs/events
  • Serve as a Burn Institute representative when necessary.

15% Administrative

  • Manage all reservations/applications for activities and make sure data is properly recorded in database
  • Manage client database, referral records, and reports as they pertain to all support programs
  • Produce monthly and other written reports including program statistics
  • Data entry on client expenditures and activity participation

15% Outreach and Stewardship

  • Develop and perform outreach efforts to promote activities to burn survivors and their families by phone, email, or text messages
  • Maintain contact with survivors by sending out regular communications
  • Assist with burn survivor e-newsletter submissions

Position Requirements

  • Be aware and respectful of the rich multi-cultural families in the burn community
  • Able and willing to work flexible hours as needed, which may include weekends or evenings (Reasonable notice will be provided for work outside of normal weekday business hours.)
  • COVID-19 vaccination
  • Ability to pass a background check prior to employment
  • Possess and maintain California Driver’s License and automobile insurance
  • Must be able to lift 50 pounds and work at desk workstation offering seated or standing position
  • Must be able to travel between San Diego and Imperial Counties

Compensation and Benefits

  • Full-time / Non-Exempt position / 32-40 hours per week
  • Salary range: $22-$23/hr.
  • Generous employer-sponsored health, dental, vision, chiropractic, and life insurance
  • 403b plan with employer matching contribution of 50% of employee’s first 4% contribution
  • Accrued Paid time off (PTO) plan, beginning 16-20 days/year
  • 11 paid holidays

As a nonprofit organization, we hold ourselves to a high standard in serving our community. Regardless of each role, our team members value empathy, stewardship, dedication, inspiration and respect, as we each contribute to our mission.

How to Apply: Please send cover letter and resume in a single PDF file, including the position title and applicants name as the file name, to lstone@burninstitute.org. No phone calls, please.

Closing Date: Until filled.

Burn Institute is committed to an inclusive and supportive work culture and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, gender, sex, gender identity or expression, age, medical condition, sexual orientation, marital status, citizenship, pregnancy, physical or mental disability, genetic information, veteran status, military status, caregiver status or any other characteristic protected by federal, state, or local laws.