We’re Hiring: Director of Operations

We’re Hiring: Director of Operations

 Director of Operations

The Burn Institute’s mission is to educate and inspire communities to reduce burn injuries and empower those affected by burn trauma.  As a team, we bridge the efforts between fire and burn prevention awareness in our community and support services for burn survivors.

About this Position

The Burn Institute is seeking an organized and motivated individual who wants to work with supportive colleagues doing fulfilling work for our communities of San Diego and Imperial Counties. In this position, you will be responsible for managing the organization’s human resources, office administration, and financial procedures for the Burn Institute.

As the Director of Operations, you will be a member of the Management Team along with the Executive Director, Director of Burn Survivor Services, Director of Prevention Programs Programs and Director of Marketing. Your primary responsibilities are ensuring organizational effectiveness by providing leadership for the organization’s financial and operational functions, as well as contribute to the development and implementation of organizational strategies, policies, and practices. This position also oversees the Administrative Coordinator and their focus of providing administrative support to the organization, the Emergency Preparedness in the Workplace Program, and our volunteer program. You will also provide oversight to consultants supporting accounting, information technology, communications, and Salesforce responsibilities. Occasionally, you may supervise in-office volunteers and administrative interns.

Qualifications, Skills and Abilities

  • Bachelor’s degree (Master’s Degree a plus) and with a minimum 4-years of work experience, preferably in the non-profit sector
  • A minimum of 3-years of supervisory and management experience in an administrative or operations setting
  • A minimum of 2-years of accounting experience in a nonprofit setting preferred, with a strong understanding of accounting systems including invoicing, account receivable/account payable, and audits
  • Understanding of Human Resources practices, an accredited HR certification a plus
  • Proficiency in QuickBooks Desktop or QuickBooks Online
  • Proficiency in Microsoft 365 Administration
  • Experience in database management, preferably with Salesforce
  • Excellent written, verbal, and organizational skills required to inspire and lead staff
  • Be culturally sensitive when interacting with program recipients, volunteers, and community members
  • Strong ability to work independently
  • Effectively communicate with colleagues, clients, board members, and the public
  • Must be positive, organized, analytical and a capable problem-solver


35% Financial

  • Oversee overall financial management, planning, systems, and controls
  • Development and management of annual agency budget in coordination with the Executive Director
  • Development of individual program budgets in coordination with the Director of Burn Survivor Support Services, Director of Prevention Programs, and Director of Marketing
  • Work with auditors/accountant to produce monthly financial statements, annual audit, tax returns, etc
  • Managing day-to-day processing of accounts receivable and payable using QuickBooks Online, producing reports as requested
  • Research program and organizational expenses as needed. (Insurance, printing, IT needs, etc)
  • Assist Grant Writer/Development Associate with necessary grant activities and program budgets, grant follow-up reporting and work with appropriate staff to purchase items required for grant funding

25% Human Resources

  • Payroll management, including tabulation of accrued employee benefits
  • Provide administration for organization’s 403(b) retirement plan and staff health benefits
  • Manage human resource duties, including onboarding, offboarding, and providing guidance to managers and staff on HR related issues
  • Assist program staff in the orientation and record retention for program interns

25% Information-Technology

  • Ensure the maintenance of the office equipment including server, phone system, computers, copier and postal machine
  • Provide initial troubleshooting for technical issues with office equipment
  • Perform administrative duties for Office 365 and Salesforce Database
  • Work with IT, Communications, and Salesforce consultants to resolve issues that may arise
  • Explore solutions to streamline operational and programmatic functions with the organization

5% Administration

  • Plan and implement bi-weekly staff meetings
  • Work with insurance broker for liability, D&O, and other insurance coverage needs
  • Supervise and coach Administrative Coordinator
  • Maintain archival corporate, fiscal, and administrative files
  • Management of office interns
  • Oversee the maintenance of the organization’s vehicles

5% Programs and Events

  • Provide oversite to the Administrative Coordinator for the Emergency Preparedness in the Workplace Program
  • Assist with special events by participating in planning meetings and the execution of events

5% Other

  • Play a significant role in long-term planning, including an initiative geared toward operational excellence
  • Positively represent the organization at various events and throughout the community
  • Other duties as assigned

Position Requirements

  • Able and willing to work flexible hours as needed, which may include weekends or evenings (Reasonable notice will be provided for work outside of normal weekday business hours)
  • Attend board meetings and any other meetings and/or conferences as requested
  • COVID-19 vaccination
  • Ability to pass a background check prior to employment
  • Possess and maintain California Driver’s License and automobile insurance
  • Must be able to lift 50 pounds and work at desk workstation offering seated or standing position
  • Must be able to travel between San Diego and Imperial Counties

Compensation and Benefits

  • Full-time / Exempt Position
  • Salary range: $70,000-75,000/yr.
  • Generous employer-sponsored health, dental, vision, chiropractic, and life insurance
  • 403b plan with employer matching contribution of 50% of employee’s first 4% contribution
  • Accrued Paid time off (PTO) plan, beginning at 20 days/year
  • 11 paid holidays

As a nonprofit organization, we hold ourselves to a high standard in serving our community. Regardless of each role, our team members value empathy, stewardship, dedication, inspiration, and respect, as we each contribute to our mission.

How to Apply: Please send cover letter and resume in a single PDF file, including the position title and applicants name as the file name, to info@burninstitute.org. No phone calls, please.

Closing Date: Until filled.

Burn Institute is committed to an inclusive and supportive work culture and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, gender, sex, gender identity or expression, age, medical condition, sexual orientation, marital status, citizenship, pregnancy, physical or mental disability, genetic information, veteran status, military status, caregiver status or any other characteristic protected by federal, state, or local laws.